Last Updated: 4 May 2026
These Terms govern your access to and use of the LOAD Health mobile application, website and related services (together, the "Services"). The Services are provided by LOAD Health Ltd ("LOAD Health", "we", "us", "our"). By using the Services you agree to these Terms and our Privacy Policy.
The Services are intended for adults. You must be at least 18 years old to use the Services.
You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. You must provide accurate information and keep it up to date.
The Services provide lifestyle tracking, scores, insights, plans and related information for personal wellbeing. The Services are not medical advice.
The Services are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any score or insight (including any "Sperm Health Score®") is informational only and is not a fertility verdict. Always seek professional medical advice for health concerns.
If you think you have a medical emergency, call emergency services immediately. The Services do not provide emergency assistance.
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for personal, non-commercial use, subject to these Terms.
You agree not to:
If you purchase a subscription through Apple's App Store or Google Play, billing, renewal, cancellation and (where applicable) refunds are handled by that platform and subject to its terms and applicable law. You can manage or cancel via your Apple/Google account settings.
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
We may change subscription prices with reasonable notice. New prices apply at the next renewal period unless you cancel.
If we offer trials or discounts, terms will be shown at the time of purchase. If a trial converts to a paid subscription, you will be charged unless you cancel before the trial ends.
The Services may integrate with third-party services (e.g., Apple Health or test providers). Those services are provided by third parties and governed by their own terms and policies. We are not responsible for third-party services outside the scope of our integration.
All rights in the Services and related content belong to LOAD Health or its licensors. You may not use our brand assets without permission. If you submit feedback, you grant us a royalty-free licence to use it to improve the Services.
You may stop using the Services at any time and may delete your account. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Services. Where required by consumer law or platform policy, refunds may be provided.
The Services are provided "as is" and "as available". We do not guarantee uninterrupted operation or that any score/insight is error-free. You use the Services at your own risk.
To the maximum extent permitted by law, we will not be liable for indirect or consequential losses. Our total liability to you for all claims in any 6-month period will not exceed the amount you paid to us for the Services in that period. Nothing limits liability that cannot be limited under law (e.g. fraud, death/personal injury caused by negligence where applicable).
You agree to indemnify us for losses arising from your breach of these Terms or unlawful misuse of the Services.
These Terms are governed by the laws of England and Wales. Courts of England and Wales will have jurisdiction, subject to any mandatory consumer law rights in your country of residence.
We may update these Terms from time to time. We will update the "Last Updated" date and may provide additional notice for material changes.
LOAD Health Ltd
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
support@load.health
Company No. 16366589